Features v human touch
January 6th, 2006 by jiri
-Nicholas Carr: The Same Old Microsoft
Microsoft has always been obsessed with “features,” with the new things software can be made to do. That obsession, which despite the lipservice routinely paid to “user-centricity” gives the technology precedence over the customer, served the company very well when the competitive battle was over control of the PC desktop. […]
What’s revealing about Gates’s vision of the future is that it is completely devoid of direct human contact.